Returns Policy
Return Policy:
- Our return policy allows you to initiate a return within 30 days of your purchase. After this period, we regret that we cannot offer you a refund or exchange.
- To be eligible for a return, the item must be unused and in its original undamaged packaging, just as you received it.
- Please ensure you have a valid receipt or proof of purchase to complete the return process.
- In certain cases, partial refunds may be granted if an item is returned in a condition different from its original state, damaged, or missing parts not due to our error.
- Any returns received beyond the 30-day window after delivery will not be accepted.
Refunds:
- Once we receive and inspect your returned item, we will send you an email notification regarding the approval or rejection of your refund.
- If your refund is approved, the credit will be automatically applied to your credit card or original method of payment within a specific timeframe.
Late or Missing Refunds:
- If you haven't received your refund yet, we recommend checking your bank account again.
- You may also want to contact your credit card company as it can take some time for the refund to be officially posted.
- Additionally, reach out to your bank as they may have their own processing time.
- If you've completed these steps and still haven't received your refund, please contact us at [email protected].
Sale Items:
- Refunds are only applicable to regular-priced items. Unfortunately, sale items cannot be refunded.
Exchanges:
- We offer exchanges only for defective or damaged items. If you need to exchange your item for the same one, please email us at [email protected].
Shipping:
- To return a product, please contact us for return address.
- You are responsible for covering the shipping costs for returning the item, and these costs are non-refundable. If you are eligible for a refund, the return shipping cost will be deducted from it.
- The time it takes for your exchanged product to reach you may vary depending on your location.
- For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item.